Referrals Administrator

Package Description

JOB DESCRIPTION

POST:               Referrals Administrator – Part Time (25hrs)

REPORTS TO:   Referrals Manager

LOCATION:      Hybrid - Halesowen Support Centre and remote working

SALARY:          £25,500 per annum, pro rata (£17,000 actual salary for part time hours)

Job Summary:

We are seeking a highly organised and compassionate Referrals Administrator to join the commercial team supporting our adults and young adults team. The successful candidate will play a crucial role in managing and processing referrals, ensuring that individuals receive the appropriate care and support services they need. This position requires excellent communication skills, attention to detail, and a deep commitment to improving the lives of adults in our community.

Objectives:    

To receive, co-ordinate and process all referrals made to the Group to the point of admission.

Key Responsibilities:

1. Referral Processing:
   • Receive and accurately log referrals from various sources including local authorities, social workers, health professionals, hospitals, community services, and self-referrals.
   • Review referral documentation for completeness and accuracy.
   • Ensure referrals are processed in a timely manner and directed to the appropriate service to meet the needs of the individual.
2. Communication and Coordination:
   • Act as the first point of contact for referral inquiries, providing clear and helpful information to referrers and customers.
   • Liaise with social workers, healthcare professionals, and other stakeholders to gather additional information as needed.
   • Coordinate the sharing of information for the operational teams to review referrals.
   • Schedule and coordinate assessment appointments and follow-up meetings.
   • Coordinate the referral throughout the full process from being received through to the individuals being admitted, including sending out offers and arranging for the signing of contracts.
   • Participate in a weekly occupancy KPI call with the commercial and operational team.
3. Data Management:
   • Maintain accurate and up-to-date records of all referrals using the client relation management system Salesforce.
   • Generate regular reports on referral activity and outcomes for management review.
   • Ensure compliance with data protection regulations and confidentiality policies.
4. Client Support:
   • Provide empathetic and professional support to individuals and families navigating the referral process.
   • Assist clients with completing necessary paperwork and understanding the referral process.
5. Administrative Support:
   • Perform general administrative duties including keeping digital records up to date, running reports when required and writing offer letters.
   • Assist in the development and maintenance of referral procedures and policies.
   • Collaborate with team members on initiatives aimed at improving referral processes and client outcomes

Skills and Personal Attributes:

• Experience: Previous experience in an administrative role, preferably within the healthcare or social care sector.
• Skills:
  • Strong organizational and multitasking abilities.
  • Able to build positive relationships between purchasers and the Keys Group
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database management systems.
  • Ability to work independently and as part of a team.
  • High level of accuracy and attention to detail.
  • Compassionate and empathetic approach to working with vulnerable adults.

Personal Attributes:

• Commitment to providing high-quality care and support services.
• Respect for diversity and the ability to work with people from various backgrounds.
• Resilient and able to handle sensitive and potentially distressing information with discretion.
• Strong ethical standards and a commitment to maintaining client confidentiality.