Referrals Administrator
Package Description
JOB DESCRIPTION
POST: Referrals Administrator – Part Time (25hrs)
REPORTS TO: Referrals Manager
LOCATION: Hybrid - Halesowen Support Centre and remote working
SALARY: £25,500 per annum, pro rata (£17,000 actual salary for part time hours)
Job Summary:
We are seeking a highly organised and compassionate Referrals Administrator to join the commercial team supporting our adults and young adults team. The successful candidate will play a crucial role in managing and processing referrals, ensuring that individuals receive the appropriate care and support services they need. This position requires excellent communication skills, attention to detail, and a deep commitment to improving the lives of adults in our community.
Objectives:
To receive, co-ordinate and process all referrals made to the Group to the point of admission.
Key Responsibilities:
- Referral Processing:
- Receive and accurately log referrals from various sources including local authorities, social workers, health professionals, hospitals, community services, and self-referrals.
- Review referral documentation for completeness and accuracy.
- Ensure referrals are processed in a timely manner and directed to the appropriate service to meet the needs of the individual.
- Communication and Coordination:
- Act as the first point of contact for referral inquiries, providing clear and helpful information to referrers and customers.
- Liaise with social workers, healthcare professionals, and other stakeholders to gather additional information as needed.
- Coordinate the sharing of information for the operational teams to review referrals.
- Schedule and coordinate assessment appointments and follow-up meetings.
- Coordinate the referral throughout the full process from being received through to the individuals being admitted, including sending out offers and arranging for the signing of contracts.
- Participate in a weekly occupancy KPI call with the commercial and operational team.
- Data Management:
- Maintain accurate and up-to-date records of all referrals using the client relation management system Salesforce.
- Generate regular reports on referral activity and outcomes for management review.
- Ensure compliance with data protection regulations and confidentiality policies.
- Client Support:
- Provide empathetic and professional support to individuals and families navigating the referral process.
- Assist clients with completing necessary paperwork and understanding the referral process.
- Administrative Support:
- Perform general administrative duties including keeping digital records up to date, running reports when required and writing offer letters.
- Assist in the development and maintenance of referral procedures and policies.
- Collaborate with team members on initiatives aimed at improving referral processes and client outcomes
Skills and Personal Attributes:
- Experience: Previous experience in an administrative role, preferably within the healthcare or social care sector.
- Skills:
- Strong organizational and multitasking abilities.
- Able to build positive relationships between purchasers and the Keys Group
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database management systems.
- Ability to work independently and as part of a team.
- High level of accuracy and attention to detail.
- Compassionate and empathetic approach to working with vulnerable adults.
Personal Attributes:
- Commitment to providing high-quality care and support services.
- Respect for diversity and the ability to work with people from various backgrounds.
- Resilient and able to handle sensitive and potentially distressing information with discretion.
- Strong ethical standards and a commitment to maintaining client confidentiality.