Onboarding Coordinator
Package Description
Enhanced Pay | Term-Time + Additional Weeks | Hybrid (Face-to-Face & Remote)
Make a real difference where it matters most.
Keys Inclusion Pathway is seeking a highly organised and compassionate Onboarding Coordinator to manage the initial assessment and onboarding process for children and young people entering our tutoring provision. This role is central to ensuring that every learner’s journey begins safely, thoughtfully, and with the right support in place.
You will work closely with families, tutors, referrers and internal teams to gather accurate information, assess risk, coordinate provision, and support a smooth handover into ongoing tuition.
This role involves a mix of remote working and face-to-face meetings with families, including home visits where required.
The Role
As an Onboarding Coordinator, you will:
- Coordinate the onboarding and initial assessment process for new students entering the service
- Review referral information including EHCPs, risk assessments and provision objectives
- Build positive, professional relationships with parents/carers and young people, guiding them through the onboarding process
- Arrange and conduct initial assessment meetings, gathering detailed background and contextual information
- Complete initial assessment documentation clearly, accurately and thoroughly
- Develop and maintain general risk assessments, working closely with the Safeguarding Team where risks are identified
- Liaise with internal colleagues to confirm provision suitability and safe tutoring arrangements
- Communicate confirmed tuition plans clearly to families and answer any questions
- Share key case information with Area Managers, Progress Coordinators, tutors and specialist teams
- Ensure tutors receive all relevant information prior to provision starting
- Maintain accurate records and update the MIS system with all documentation and communications
- Conduct a follow‑up check‑in with families within the first two weeks of tuition
- Support a smooth handover to operational teams once provision is established
Working Pattern
- 40 hours per week, Monday to Friday
- Term-time plus 4 additional weeks per year
- (Including 2 weeks during the summer holiday)
Extensive travel may be required. All travel is included within working hours and reimbursed in line with company guidelines.
Requirements
Essential:
- Experience working within the education system or children’s services
- Experience accessing and interpreting EHCP documentation
- Experience communicating directly with families, preferably in family homes
- Experience completing risk assessments and understanding risk management
- Strong understanding of SEND and how to support young people effectively
- Knowledge of safeguarding legislation, GDPR and confidentiality
- Excellent written and verbal communication skills
- Confident working as a lone worker
- Ability to manage workload, prioritise effectively and meet deadlines
- Full UK driving licence with access to a suitable vehicle for business use
Desirable:
- Honours degree
- Qualified Teacher Status (QTS)
- Proactive, resourceful approach with the confidence to take initiative
EPIC Benefits of Working for Keys Group
- NEST enhanced pension scheme
- Staff Referral Scheme – Refer a friend and split a £500 referral bonus
- Enhanced maternity and paternity pay
- Access to a Blue Light Discount Card
- Fully funded training and qualifications
- Enhanced pay scales based on experience and qualifications
- Employee benefits scheme including wellbeing support and discounts
- Life assurance
Safeguarding Statement
Keys Group is committed to safeguarding and promoting the welfare of everyone in our care. This role is subject to an enhanced DBS check, appropriate employment references, and online searches.
This post is exempt from the Rehabilitation of Offenders Act 1974.
This post is exempt from the Rehabilitation of Offenders Act 1974.
KIPT